About Human Appeal

Here at Human Appeal (HA) we have an exciting opportunity for x3 Junior Developer to be based at our Islamabad office but working with stakeholders based locally and overseas. You will join the organization on full-time basis with potential for a permanent role with a competitive salary depending on your skills and expertise.  

HA is seeking x3 Computer science/IT graduates with excellent university undergraduate degree to join our Salesforce team.Please note this role is open to candidates with right to work for Pakistan only.Candidates must be open/flexible to working remote hours suited to UK time zones

HA is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.

Role Summary

Support, develop and maintain a well-functioning IT system, provide technological support to other departments, and minimize IT risks to provide a healthy information system to HA. To focus on the quality and best technical approach to support the overall delivery of human appeal systems and websites in line with overall organizational strategy and objectives.

Job Responsibilities:

Development and Maintenance of IT systems and software

• Resolve issues raised via the Systems Helpdesk - ensuring all software related helpdesk cases are dealt with in line with agreed SLAs
• To be involved at all stages of the development life cycle: via initial analysis, implementation, integration, testing, debugging and support. In order to maintain oversight and delivery.    
• To work collaboratively with the project manager through completion of assigned tasks to make sure that all aspects of the project are delivered as planned.
• Mitigate against potential technical risks by raising issues/concerns in order to safeguard project delivery
• Work with relevant Departments provide proactive in-house development of the Group’s software products with subsequent implementation such as running effective enquiry and current awareness or 'alerting' services and develop communications strategies to monitor IT system

Support

• Respond to enquirers' requests, including using IT facilities, software, electronic and printed resources, and Act in a pivotal role between HA and software providers for helpdesk calls that cannot be resolved in house.
• Work with external consultants to enhance the systems as and when required.
• Generate, automate and produce operational reports and management information, adhering to defined templates and ensuring compliance with information security protocols, to conduct effective IT audits
• Develop and manage electronic resources using, for example, online databases and content management systems Design for the web in collaboration with marketing department to implement marketing strategies of HA

Job Requirements

• University Degree in Computer science or other related fields
• Ability to learn quickly and good teamwork skills essential
• 0-2 years experience working in IT department is an advantage.
• Fluent English written and spoken a must, additional languages a bonus.
• Must be office based and work based on UK working hours

Benefits

• Sponsored training included - we are committed to developing/coaching, seeking a likeminded graduates willing to learn and grow into the role. 
• Key development skills: Salesforce (prior exp not required- on job training provided)
• 3 month probation on a 12 month fixed term contract, potential for permanent role for good performers. This is a long term role and we are seeking committed candidates on board for the long run.  
• Standard local benefits

In order to succeed in this role, candidates *must carry a values lead ethos and principles, displaying a motivation to serving those in need ahead of themselves and working with likeminded individuals in a team, all sharing a unified goal. Fresh graduates are encouraged to apply.