About Human Appeal

Here at Human Appeal, we have an exciting opportunity for the Volunteer Administrative Assistant position. Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide. Human Appeal has seven International Field Offices across the globe.

Main Job Purpose:

As a Volunteer Administrative Assistant at Human Appeal, you will play a crucial role in supporting our

administrative operations. You will be responsible for a variety of tasks essential to the smooth functioning of the organization, including inbox management, reporting, volunteer pre-onboarding screen checks, general query resolution, data input, general onboarding, and events and training coordination.

Positions: 

We are looking to hire 2 Volunteer Administrative Assistants

Accountabilities:

Inbox Management: 

• Monitor and manage the organization's general email inbox. 
• Respond to inquiries promptly and professionally, directing them to the appropriate team member when necessary. 
• Prioritize and organize incoming emails effectively to ensure timely responses. 

Reporting: 

• Assist in the generation and compilation of regular reports for internal and external stakeholders. 
• Collect and analyze data as required, ensuring accuracy and completeness. 
• Summarize findings and present them in a clear and concise manner. 

Volunteer Pre-Onboarding Screen Checks: 

• Conduct background checks and screenings for prospective volunteers in accordance with organizational policies and legal requirements. 
• Communicate with volunteers regarding required documentation and next steps in the onboarding process. 
• Maintain accurate records of screening results and volunteer information. 

General Query Resolution: 

• Serve as the first point of contact for general inquiries from volunteers, donors, and other stakeholders. 
• Provide information and assistance in a courteous and timely manner. 
• Escalate more complex queries to the appropriate team member for resolution. 

General Onboarding: 

• Support the onboarding process for new volunteers, providing them with necessary information and resources. 
• Coordinate orientation sessions and ensure that new volunteers are integrated smoothly into the organization. 

Events and Training Coordination: 

• Assist in the planning and coordination of events, workshops, and training sessions. 
• Handle logistical arrangements such as venue booking, catering, and equipment setup. 
• Communicate event details to participants and ensure smooth execution on the day. 

Note: Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

Job Requirements

• Minimum Bachelor’s degree, ideally in a relevant field, such as Social Sciences, or International Development
• At least 2 years experience in a similar role ideally with an I/NGO.
• Understanding and passion for the International Development sector
• Computer literate, proficient in MS Office Suite
• Excellent written and spoken English. Additional languages is a bonus